1. Introduction
At VANTOVA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.vantova.ch) and purchase our products.
By using our website, you consent to the collection and processing of your data as described in this policy.
2. Data We Collect
2.1 Personal Information
We collect the following personal information when you make a purchase, create an account, or interact with our services:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely through third-party payment providers)
- Order history
- Account preferences
2.2 Automatically Collected Information
When you visit our website, we collect certain data automatically, including:
- IP address
- Browser type and device information
- Cookies and tracking data (see our Cookie Policy [insert link])
- Website usage and interaction data
3. How We Use Your Data
We use your data to:
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Send transactional and promotional emails (if consented)
- Prevent fraud and enhance security
4. Legal Basis for Processing Data
Under Swiss data protection laws and General Data Protection Regulation (GDPR) (for EU customers), we process personal data based on:
- Contractual necessity (e.g., processing purchases)
- Legitimate interests (e.g., security and fraud prevention)
- Legal compliance
- Customer consent (e.g., marketing emails)
5. Data Sharing & Third Parties
We do not sell your personal data. However, we may share it with:
- Payment Providers (e.g., Stripe, PayPal) to process transactions
- Shipping Companies (e.g., DHL, FedEx) to fulfill orders
- Marketing Platforms (only if you opt-in to marketing communications)
- Legal Authorities if required by law
All third parties are contractually obligated to handle your data securely.
6. Data Retention
We retain your personal data as long as necessary for business operations, legal compliance, and fraud prevention. If you request deletion, we will remove all unnecessary data within 30 days unless legal obligations require otherwise.
7. Your Rights Under GDPR & Swiss Law
You have the following rights:
- Access Your Data – Request a copy of the personal data we hold.
- Correct Your Data – Request corrections to inaccurate information.
- Delete Your Data – Request deletion of personal data (except where retention is legally required).
- Withdraw Consent – Opt-out of marketing communications at any time.
To exercise these rights, contact us at contact@vantova.ch.
8. Data Security
We implement industry-standard encryption, firewalls, and secure servers to protect your personal data from unauthorized access.
9. International Data Transfers
As a Swiss-based company, we store data within Switzerland and the European Economic Area (EEA). If we transfer data outside these regions, we ensure compliance with Swiss and EU regulations.
10. Contact Information
If you have questions about this Privacy Policy, contact us at: contact@vantova.ch
This policy was last updated on March 10, 2025. VANTOVA reserves the right to update this Privacy Policy at any time.