1. Introduction
At VANTOVA, we offer secure and flexible payment options to ensure a seamless shopping experience. This Payment & Billing Policy outlines the accepted payment methods, billing processes, and fraud prevention measures.
By making a purchase, you agree to the terms outlined below.
2. Accepted Payment Methods
We accept the following payment methods:
· Credit & Debit Cards (Visa, MasterCard, American Express, Maestro)
· PayPal – Secure online transactions
· Apple Pay– Fast, encrypted mobile payments
· Bank Transfers (for custom orders upon request)
All transactions are processed in Swiss Francs (CHF) unless otherwise specified. International customers may be subject to exchange rate variations and bank fees.
3. Payment Processing & Security
· All payments are securely processed through SSL encryption and PCI-compliant payment gateways.
· VANTOVA does not store payment details; all transactions are handled by third-party payment providers.
· Transactions may be subject to automated fraud detection to prevent unauthorized activity.
4. Order Confirmation & Billing
4.1 Order Confirmation
· After completing a purchase, you will receive an order confirmation email with a summary of your order details.
· If you do not receive an email within 24 hours, check your spam/junk folder or contact contact@vantova.ch.
4.2 Billing Details
· Customers must provide accurate billing information that matches the payment method used.
· Mismatched billing details may result in order delays or cancellations.
5. Payment Declines & Failed Transactions
If your payment is declined:
· Ensure your card details are correct and your bank has authorized the transaction.
· Check if your bank has imposed transaction limits.
· Try an alternative payment method.
For persistent issues, contact your payment provider or email contact@vantova.ch.
6. Fraud Prevention & Verification
6.1 Fraud Monitoring
· We use automated fraud detection systems to identify suspicious transactions.
· High-value orders may require additional verification (e.g., proof of identity).
6.2 Chargebacks & Unauthorized Payments
· Customers who file an unjustified chargeback without contacting us first may be permanently banned from shopping with VANTOVA.
· If you suspect fraudulent activity on your account, notify us immediately at contact@vantova.ch.
7. Taxes, Duties & Currency Exchange
· Orders within Switzerland include applicable VAT.
· International customers are responsible for customs duties, import taxes, and exchange fees.
· We are not responsible for additional charges imposed by foreign banks.
8. Refunds for Canceled Orders
· Orders canceled before shipment will be fully refunded.
· Refunds for returned items are processed within 7-10 business days after approval (see Returns Policy [insert link]).
· Original shipping fees and duties are non-refundable.
9. Contact Information
For payment inquiries, contact us at: contact@vantova.ch
This policy was last updated on March 10, 2025.